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McGraw-Hill | ISBN:0071416412 | English | 2003 | PDF | 48 pages | 1 Mb

Specific strategies for understanding the 10 types of problem people and influencing them to adopt positive behaviors.

Whether at work or at home, we all have to deal with people we can't stand to be around. Our challenge is to develop creative ways to handle these difficult people. Realizing that changing oneself is more realistic than changing the behavior of others, the authors provide a variety of communicative skills that we can cultivate in ourselves to turn conflict into cooperation. Finally, Brinkman and Kirschner illustrate how to use these skills with each of the ten problem behaviors. Highly recommended for all libraries.

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