ITIL Service Design 2011 Edition
2011 | 456 Pages | ISBN: 0113313055 | PDF | 100 MB
The ITIL 2011 Editions have been updated for clarity, consistency, correctness and completeness. In order to meet current and future business requirements, ITIL Service Design provides guidance on the production and maintenance of IT policies, architectures and documents for the design of appropriate and innovative IT infrastructure services solutions and processes.
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