The Easy Step by Step Guide to Handling Confrontation
Author: Gerry Williams, Date: 2008-09-29, View: ,
This guide is primarily concerned with the safety of the person and the minimising of the potential of physical conflict and personal injury. This guide looks at: awareness of potential behaviour patterns that may lead to aggressiveness
avoidance of situations where the potential for aggressive behaviour exists
interpretation of non-verbal communications signals
control and de-escalation techniques
an outline of techniques for your personal safety
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