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The Easy Step by Step Guide to Handling Confrontation

The Easy Step by Step Guide to Handling Confrontation 

This guide is primarily concerned with the safety of the person and the minimising of the potential of physical conflict and personal injury. This guide looks at: awareness of potential behaviour patterns that may lead to aggressiveness
avoidance of situations where the potential for aggressive behaviour exists
interpretation of non-verbal communications signals
control and de-escalation techniques
an outline of techniques for your personal safety

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